• This topic has 4 replies, 5 voices, and was last updated 5 days, 6 hours ago by AvatarKristopher Librera.
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  • #2386
    AvatarMelanie Therrien
    Participant
    Hi Everyone –

    I am curious how your registration department is staffed. How many people support the registration/application/renewal process and how do you structure workload. Currently, we are quite siloed in the sense that each one of our team members looks after a different area for example – labour mobility applicants, internationally trained applicants, New Graduates etc…there is some cross training.

    I am curious how you have structured your department and what might work well? Or not? It would be nice to hear what variations are out there.

    Melanie Therrien

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    Melanie Therrien
    College of Licensed Practical Nurses of Alberta (CLPNA)
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    #2391
    AvatarSuzanne MacKinnon
    Participant
    We have a small team of three, and when onboarding, they learn different applications types, one at a time, until reinstatement which requires the most sources of information, and insight. But in the end they perform in all areas – but might focus on one, and then rotate the focus areas monthly to staff fresh in their jobs.
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    #2394
    AvatarJanet Fogarty
    Participant
    Hi – in our Reg Dept we currently have a Reg Coordinator and 3 support people on the team. They cover all applicants, reinstatements, and duties pertaining to all of these individuals ranging from corresponding to questions by email/phone, sending VORs, etc.. They are cross trained for most all duties and we use a ‘daily checklist’ where each staff chooses what they’re going to work on so there is knowledge of what’s being done and nobody is wasting time asking “who is doing what”. We work a hybrid of in office/remote so this document is kept online.

    Our applicants for our Internationally Educated Nurses are handled by the IEN division of the Reg Department which is currently staffed with RNs as consultants.

    We have a well oiled machine at this time but we’re still learning how to improve daily. Looking forward to seeing what others may contribute to this.

    Janet Fogarty
    Acting Director Registration, Deputy Registrar NANB

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    Janet Fogarty
    Nurses Association of New Brunswick
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    #2395
    AvatarGreg Purchase
    Participant
    We have a large team of about 20 people. I am the Manager, Registration and I have two Leads reporting directly to me. One Lead has a team responsible for managing College-administered entry-to-practice examinations and assessments (jurisprudence, competency assessments). This team shares the workload evenly but some individuals have very distinct responsibilities. The other Lead has a team responsible for processing all applications (and renewals). This team also shares the workload – every team member is capable of processing all types of applications but they are “assigned” to a type of application, and the assignment changes regularly.

    Greg Purchase, Ontario College of Pharmacists

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    #2396
    AvatarKristopher Librera
    Participant
    Hi everyone, as you can imagine, because of the number of applicants we have at the College of Nurses of Ontario, our team is quite large. Our Registration Team is comprised of 24 Registration Administrators, who validate and process applications, 7 Intake Assessors who review and investigate any health or conduct issues that applicants may declare or CNO otherwise becomes aware of, 5 Registration Assessors who assess educational credentials and a team of 6 Registration Assistants who handle a variety of administrative tasks.

    The team reports to three Team Leads who report to one Manager.

    Happy to answer any questions anyone may have.

    Kristopher.

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    Kristopher Librera
    College of Nurses of Ontario
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