While your organization is an Organizational Member, your individual access is not automatic. Please ensure your Group Administrator has added you to the account. You will find more instructions on how they can do this below. If your Group Administrator has already added you and you are experiencing access issues, please reset your password or contact AskCNAR@cnar-rcor.ca so we can assist you.
Please contact your Group Administrator to add you to the account. After, you will receive an email with login instructions. If you have not received it, please select “Click here if you forgot your password” under the Identification box. Once your password is reset, you will have access to the Portal.
If it did not show up in your inbox, junk or spam folder, this usually suggests that the email security or filters within your organization are rejecting these automated messages. We have found that some members are unable to receive emails from our management system, because of restrictions that block third-party emails. This is likely why you are not receiving the reset links. If this is the case, please contact AskCNAR@cnar-rcor.ca. If you run into a technical issue even after logging in, please refer to the Portal Login Issues section further down this page.
Login and select “Account Details” under My CNAR Portal. Select “Add Employee” and they will receive an automated email with login instructions.
If it did not show up in their inbox, junk or spam folder, this usually suggests that the email security or filters within your organization are rejecting these automated messages. We have found that some members are unable to receive emails from our management system, because of restrictions that block third-party emails. This is likely why you are not receiving the reset links. If this is the case, please contact AskCNAR@cnar-rcor.ca. If they run into a technical issue even after logging in, please refer to the Portal Login Issues section further down this page.
As an Individual Affiliate, your access becomes active once we have received your initial or renewal payment. Please ensure you use the specific email address linked to your account. If you are still unable to access your account, please contact AskCNAR@cnar-rcor.ca so we can assist you. If you run into a technical issue even after logging in, please refer to the Portal Login Issues section further down this page.
A Supplier account can include a maximum of five individuals from the same organization, including the Group Administrator. Please note that email domain suffixes must be consistent for all users. These seats are non-transferable but can be reassigned annually upon renewal.
During the initial application, the Group Administrator can provide the user list through the payment form or by contacting pchiang@cnar-rcor.ca or AskCNAR@cnar-rcor.ca. For annual renewals, the Group Administrator should email either of those addresses to provide the updated list for the year.
Once you are added to the Supplier account, you will gain access to the Portal and receive automated instructions. These messages may land in your inbox, junk folder, or spam folder. If you do not receive an email, strict organizational security settings might be filtering out automated messages from our third-party service providers. In this situation, please contact AskCNAR@cnar-rcor.ca so we can assist you. If you run into a technical issue even after logging in, please refer to the Portal Login Issues section further down this page.
To resolve these glitches, please close all windows of the browser you were using to access the Portal. Once you have restarted the browser, please log back in to the Portal. If restarting your browser does not work, please try using a different browser (Chrome or Firefox recommended). If you continue to run into any trouble, please include screenshots and contact Peony Chiang (Manager, Member Services) at pchiang@cnar-rcor.ca or AskCNAR@cnar-rcor.ca.
Please contact AskCNAR@cnar-rcor.ca if you are continuing to experience issues or have any additional questions.
