All event and program registrations are completed through the Event Registrations page. You can access it under Events in the Portal navigation [HERE].
There are a few likely scenarios depending on your account type.
In all cases, the discount may not appear until you reach the Payment page, where it will calculate automatically.
If you are an Organizational Member, your Group Admin may need to add you to the organizational account first. For more information, visit the Member and Affiliate Login FAQ page.
If you are a Supplier listed as one of the five staff on your organization’s account, an Individual Affiliate, or a Partner, please contact AskCNAR@cnar-rcor.ca.
Visit CNAR’s Event Registrations page, select an event or program, and scroll down to find the “Register a Colleague” section. Enter your colleague’s information as prompted. If your colleague is part of an Organizational membership, please ensure they have been added to the organizational account by your Group Admin before completing registration.
When you register on behalf of a colleague, both of you will receive the email confirmation. Only the person who completed the transaction will receive the payment receipt.
After registration and payment, you will receive an email confirmation and receipt. If you have not received a confirmation, your registration did not go through and you will need to register again. Be sure to check your spam or junk folder before re-registering. If you are a member, Individual Affiliate, Supplier, or Partner, you can also log in to the Portal and check your Registration History under My CNAR Portal.
At this time, CNAR only accepts credit card payments for event and program registrations.
If the transaction does not advance after clicking Checkout, please close all windows of the browser you were using to access the Portal or Event Registrations page. Once your browser has restarted and you reopen it, the issue should be resolved. If it persists, please try using a different browser.
This most likely indicates that your credit card has insufficient funds. Please ensure your card has enough available credit to cover the registration fee and try again. If the issue persists, you may need to use a different credit card. Feel free to contact AskCNAR@cnar-rcor.ca and we would be happy to look into why your card is not processing correctly.
Right after payment, you should receive both an email receipt and an email confirmation. Be sure to check your spam or junk folder first. If you do not find it there, it is possible that your organization’s email system blocked or filtered it out. If you are a member, Individual Affiliate, Supplier, or Partner, log in to the Portal and access Purchase History under My CNAR Portal to send yourself a copy via email. If you still cannot locate your receipt, contact AskCNAR@cnar-rcor.ca and we would be happy to assist you.
Before reaching out, kindly refer to the event description, your email confirmation, or the communications from CNAR to confirm whether a transfer option is available and to note any applicable deadlines. Not all events or programs allow ticket transfers. If a transfer is permitted and the deadline has not passed, please contact AskCNAR@cnar-rcor.ca.
Before reaching out, kindly refer to the event description, your email confirmation, or the communications from CNAR to confirm whether a refund is available and to note any applicable deadlines. Not all events or programs have the same refund policy. If a refund is permitted and the deadline has not passed, please contact AskCNAR@cnar-rcor.ca.
Please contact AskCNAR@cnar-rcor.ca if you are continuing to experience issues or have any additional questions.
